Last Updated: October 5, 2026
At Nowstrends, we want you to have a satisfactory shopping experience. This Returns & Refunds Policy explains when products may be eligible for return, replacement, exchange, or refund.
1. Return Eligibility
A product may be eligible for return or replacement if it:
- Arrives damaged or defective
- Is significantly different from the product ordered
- Is missing essential parts or accessories
- Has another issue covered by the applicable product or order policy
Return eligibility may vary depending on the product category and the nature of the issue.
2. Return Period
Eligible return or replacement requests should generally be submitted within 14 days of delivery, unless a different period is specifically mentioned on the product page or required by applicable law.
Please contact us as soon as you notice a problem with your order.
3. Product Condition
For eligible returns, products should generally be:
- Unused or in acceptable original condition
- Returned with original packaging where applicable
- Returned with tags, accessories, manuals, or other included items where applicable
- Accompanied by the order information needed to identify the purchase
Certain products may have specific return conditions.
4. Non-Returnable Products
Some products may not be eligible for return or exchange because of their nature, hygiene requirements, personalization, or other applicable restrictions.
Where applicable, the product page will provide additional information about return eligibility.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide:
- Order number
- Product name
- Description of the issue
- Clear photographs or videos showing the problem, where appropriate
This information may be required to evaluate the claim.
6. Wrong Product Received
If you receive a product different from the one you ordered, contact us with your order details and photographs of the product received.
We will review the issue and, where appropriate, arrange a replacement, return, or other suitable resolution.
7. Refunds
If a refund is approved, the refund method and processing time may depend on the original payment method and the applicable payment provider.
For eligible prepaid orders, refunds will generally be processed through the applicable payment method.
For Cash on Delivery orders, we may request appropriate bank or payment details where necessary to process an approved refund.
8. Shipping Charges
Shipping charges may be treated differently depending on the reason for the return.
Where a product is damaged, defective, incorrect, or otherwise eligible for a return under applicable law or our policy, we will review the applicable shipping costs as part of the resolution.
9. Exchanges and Replacements
Where an exchange or replacement is approved, availability of the requested product, size, color, or variant may be required.
If the requested replacement is unavailable, we may offer another appropriate resolution.
10. Cancellation
If you need to cancel an order, contact us as soon as possible.
Cancellation may not be possible once an order has been processed, shipped, or otherwise entered a stage where cancellation is no longer reasonably possible.
11. How to Request a Return
To request a return, replacement, exchange, or refund, contact us with:
Order Number:
Customer Name:
Product:
Reason for Request:
Photographs/Videos: Where applicable
Contact us using the details below.
12. Fraudulent or Abusive Returns
We reserve the right to investigate suspicious, fraudulent, or abusive return requests.
Where permitted by applicable law, repeated or fraudulent misuse of the return policy may result in restrictions on future orders or returns.
13. Changes to This Policy
We may update this Returns & Refunds Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
14. Contact Us
For return, replacement, exchange, or refund questions, contact:
Website: https://nowstrends.com/
Email: nowstrends7@gmail.com